Shipping policy

Shipping Policy

At Veltrix, we are committed to delivering your order as quickly and safely as possible.

Where we ship

We currently ship to the United Kingdom, Ireland, United States, Canada, Australia and New Zealand.

Order processing

Orders are processed within 1–3 business days of payment being confirmed. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it's dispatched.

Delivery times

Once dispatched, estimated delivery time to all the destinations we ship to is 7–12 business days.

This is an estimate rather than a guarantee. Delivery can be affected by carrier delays, customs clearance and circumstances outside our control.

Shipping costs

Standard shipping is free on all UK orders. Shipping costs for other destinations are calculated at checkout, so you'll always see the total before you pay.

Tracking your order

Every order ships with tracking. You'll receive a tracking number by email once your parcel is on its way — please allow up to 48 hours for it to start updating.

Taxes and duties

UK and Ireland orders: all prices include VAT. There is nothing further to pay on delivery.

Orders outside the UK and Ireland: import duties or taxes may apply depending on your country's rules. These are set by your local customs authority and are the customer's responsibility.

Delays

We can't control delays caused by customs clearance, carrier backlogs, severe weather or other events outside our control. If your order is significantly overdue, get in touch and we'll chase it with the carrier on your behalf.

Lost or missing parcels

If tracking shows your parcel as delivered but you haven't received it, or if it hasn't updated for more than 10 business days, email support@veltri-x.co.uk with your order number. We'll investigate and put it right.

Contact

Questions about an order? Email support@veltri-x.co.uk.