Terms of service

Terms of Service (Veltrix)

This website is operated by Veltrix. Throughout the site, the terms “we”, “us” and “our” refer to Veltrix. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

 

Online store terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country. You may not use our products for any illegal or unauthorised purpose.

 

Products and orders

We make every effort to display our products accurately, including specifications, dimensions and images. Colours may vary slightly between screens.

We reserve the right to refuse or cancel any order, limit quantities per customer, and discontinue products at any time. If we cancel an order you have already paid for, we will refund you in full.

Pricing and payments

All prices are listed in GBP unless otherwise stated and include VAT where applicable. We reserve the right to change prices at any time, but changes will never affect an order you have already placed.

Payments are processed securely through our payment providers. We do not see or store your card details.

 

Shipping and fulfilment

Delivery timeframes are set out in our Shipping Policy. Shipping times may vary depending on your location and on factors outside our control, including customs clearance and carrier delays.

Risk in the goods passes to you on delivery.

 

Returns and refunds

Please refer to our Returns & Refunds policy for full details of your cancellation rights, how to return an item, and how refunds are processed.

 

 

Your statutory rights

If you are a consumer, you have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms limits or excludes those rights.

 

Limitation of liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under English law.

Subject to that, we are not liable for indirect or consequential losses arising from the use of our products or this website, and our total liability in respect of any order is limited to the amount you paid for it.

 

Accuracy of information

We work to keep the information on this site current and accurate. Where information is out of date, incomplete or contains an error, we will correct it as soon as we become aware.

 

Prohibited uses

You may not use this website for any unlawful purpose, to violate any laws or regulations, or to transmit harmful code or viruses.

 

Changes to these terms

We may update these Terms from time to time. Changes take effect when posted, and the version in force at the time you place an order is the version that applies to that order.

Contact

Questions about these Terms? Email support@veltri-x.co.uk.